Cancellation & Refund Policy

Introduction

At Cognivanta Solutions, we are committed to delivering high-quality IT services and digital solutions. This Cancellation & Refund Policy outlines the terms under which cancellations and refunds are handled.

Cancellation Policy

• Once a service or project is confirmed and initiated, it cannot be cancelled.
• Cancellation requests may only be considered if the project or service has not yet started.
• Any cancellation request must be submitted via email at: info@cognivantasolutions.com

Refund Policy

• Due to the nature of digital and service-based offerings, no refunds will be issued once the service has been delivered or work has commenced.
• In case of technical issues or service failure from our side, we may offer:
  • Fixing the issue
  • Re-delivery of the service
  • Adjustment in future services (if applicable)
• Refunds (if approved under exceptional circumstances) will be processed within 5–7 business days.

No Return Policy

As we do not sell physical products, returns are not applicable.

Client Responsibility

• Clients are responsible for providing accurate requirements and content.
• Any delay from the client side may impact delivery timelines and does not qualify for cancellation or refund.

Contact for Support

If you have any concerns or issues, please contact us:

info@cognivantasolutions.com

We aim to resolve all queries in a timely and professional manner.